ServiceLine

Welcome to ServiceLine, the Cummins news source for Dealer Service, Warranty and Parts Personnel.

We've committed to making significant improvements in the tools dealers use to interact with Cummins warranty administration and technical support. With the news dealers get from ServiceLine, they'll be able to make the best use of these improvements -- allowing them to better serve their customers and increase their service capability.

ServiceLine newsletter is a monthly publication. ServiceLine Bulletins are published as needed, with the latest breaking news and training opportunities. We welcome your feedback and topic suggestions. Please contact us at comm.claims@cummins.com to let us know what you’d like to see in upcoming issues.


ServiceLine Newsletter

IssueTitle
7/20ServiceLine Newsletter – July 2020
6/20ServiceLine Newsletter - June 2020
3/20ServiceLine Newsletter - March 2020
2/20ServiceLine Newsletter - February 2020
1/20ServiceLine Newsletter - January 2020
12/19ServiceLine Newsletter - December 2019
11/19ServiceLine Newsletter - November 2019
10/19ServiceLine Newsletter - October 2019
 9/19ServiceLine Newsletter - September 2019
 8/19ServiceLine Newsletter - August 2019 
7/19ServiceLine Newsletter - July 2019
6/19ServiceLine Newsletter – June 2019
5/19ServiceLine Newsletter – May 2019
4/19ServiceLine Newsletter – April 2019
3/19ServiceLine Newsletter – March 2019
12/18ServiceLine Newsletter – February 2019
11/18ServiceLine Newsletter – January 2019
10/18ServiceLine Newsletter – October 2018
9/18ServiceLine Newsletter – September 2018
8/18ServiceLine Newsletter – August 2018
7/18ServiceLine Newsletter – July 2018
6/18ServiceLine Newsletter – June 2018
5/18ServiceLine Newsletter – May 2018
4/18ServiceLine Newsletter – April 2018
3/18ServiceLine Newsletter – March 2018
2/18ServiceLine Newsletter – February 2018
1/18ServiceLine Newsletter – January 2018
12/17ServiceLine Newsletter - December 2017
11/17Cummins Care strives to provide “Beyond Support”
10/17Parts.cummins.com – The Genuine online catalog
9/17Cummins Care, Beyond Support for Everything Cummins
8/17Cummins Guidanz Improving Throughput
7/17New Warranty Administration Manual
6/17Improved Customer Uptime with Cummins Guidanz™
5/171-800-CUMMINS™ Overview
4/17Improving Customer Uptime and Shop Scheduling with Cummins Guidanz™ Mobile App and INLINE™ Mini Adapter
3/17Streamlined System For Service – Cummins Guidanz™
2/17Warranty Administration
1/17Technician Actual Time
12/16Documentation Requirements When Claiming SRT 99-999, Standard Repair Time (SRT) and Service Accessibility Rating (SAR) Changes
11/16Expert Diagnostic System (EDS) Dashboard Customer Uptime Tracking
10/16No Problem Found/Diagnostic Flow Chart and Selection of License Plate for Government Owned Vehicles
9/16CDS Communication
8/16INSITE and EDS Integration
7/16INSITE Pro Version 8.1.4
6/16Access SRTs in EDS
5/16Minimum Claim Documentation
4/16Aftertreatment SRT Updates
3/16RAPIDSERVE™ Web Processes
2/16RAPIDSERVE™ Technical Services
1/16Finding Resources 
12/15Progressive Damage Checks
10/15New RAPIDSERVE™ Web Updates, Tech Up-dates & Warranty Round-up
9/15EDS to Deliver Three Significant New Features That Improve Customer Uptime, Tech Up-dates & Warranty Round-up
8/15New RAPIDSERVE Web Claim Filing Requirements, Tech Up-dates & Warranty Round-up
7/15New Warranty Communication Self-Serve Subscription Form With Capability to Select Communications Relevant to Your Market – Find Out How , Tech Up-dates & Warranty Round-up
6/15New RAPIDSERVE Web Feature, Tech Up-dates & Warranty Round-up
5/15Policy Resource System Improvements, Tech Up-dates & Warranty Round-up
 4/15Introducing Phase One of INSITE and Expert Diagnostic System Integration, Tech Up-dates & Warranty Round-up
 3/15Updating ECM Calibration and Replacing SCR Catalyst in ISX12/15 CM2350 Engines, Tech Up-dates & Warranty Round-up
 2/15New RAPIDSERVE Web Enhancements, Tech Up-dates & Warranty Round-up
 1/15RAPIDSERVE Web Failure Mode Reference Guide Now Available on QSOL, Tech Up-dates & Warranty Round-up